FAQ - 543 Konse Konse

1. What is 543 Konse Konse?

543 Konse Konse is a product of cGrate Zambia that allows individuals and businesses to sell airtime and settle bills electronically.

2. How much does a 543-machine cost?

Our 543 point of sale machines cost ZMW 2 750 for the smart TAP POS and ZMW 4 200 for the old T810.

3. Where are your branches located?

You can either deposit in our bank accounts or from any of our outlets/pay points – as listed below:

Lusaka

Kalingalinga
Along Alick Nkhata Rd, near the Traffic lights at the Junction to Kamloops Rd
Matero
Along common wealth Rd, next to PF offices
Chelstone
At the chelstone Big market, after the last bus stop
Chilenje
At Percie Building, Near Engine Gas station at Kangwa next to J.S Butcheries
Benbella
Located in town at EngIne Gas station Next to kulima tower bus station

Kitwe
Along kabelenga Avenue, Near cavmont Bank opposite Puma gas station

Kasama
Located at Walukundo Complex, near the traffic lights Along Mika Rd

Ndola
Located at Rekay’s mall, next to food lovers Along President Avenue

Choma
Located along Livingstone Rd at Choma garage next to spar

Chipata
Located at Kapata Market along Kafula Rd next to Chimano auto spares at plot 51318

4. What can I sell on the machine?

You can sell Airtime on all three networks, Zesco, Dstv, Gotv, Topstar, Vodafone, Liquid telecom, MTN direct Bundles, AfriBus and withdraw or deposit cash for Investrust & Indo Zambia Bank Customers.

5. What are the benefits you have over your competitors?

When you acquire a machine, we also give you marketing material to promote your product (i.e. Poster).

And give you free paper roll according to your usage.

You get support through our responsive sales team at our call-center that operates from 7:30am to 22:00pm to assist with all your queries you may have.

We also have regional sales managers that visit our merchants frequently to assist with any trouble shooting.

6. What Documents do I need to open a 543 Merchant account?

You need to fill in the merchant opening form. This can be obtained from any of our pay points or our Sales team.
Your NRC, Driver’s License or Passport
Copy of company registration

7. I wanted to make a Dstv/Gotv Transaction, but the response is that the amount submitted is less

Our POS machines automatically connect you immediately payment is made but the machine cannot upgrade/downgrade your bouquet. You will need to contact Multichoice to have your account Upgraded/Downgraded to the bouquet that you wish to pay.

8. What are the fees & commissions for the available services on the machine?

Description	Basic
Machine price	K3,380
Airtel	3.50%
MTN	3.50%
Zamtel	4.50%
DStv	1%
GOtv	1%
Topstar	1%
Zesco	1%
Liquid Telecom	5%
Afribus	2%
MLife	3%
POS Paper	Free
Machine Repairs	As per quote

9. What is 543 Pay?

543 Pay is a product that allows customers to access their bank or mobile money account through WhatsApp or SMS.

10. How can I access 543 Pay?

To register you need to save the 543 Pay contact “+260 211 840 008,” then send “Hello” on the “WhatsApp” chat Alternatively you can send “Hello” via “SMS” to “543” and follow the instructions.

11. Is it anyone that can register for 543 Pay?

Only customers that have accounts with our partnered banks and mobile money service providers can access 543 Pay. Current partners are Indo Zambia Bank, Investrust & Zamtel.

12. How safe is 543 Pay?

543 Pay is very secure. To transact successfully you need to enter your PIN. In this case you enter your mobile banking or mobile money PIN.

13. How do I make a payment, withdraw or deposit at a 543 merchant?

Or you need to do is log onto your WhatsApp or SMS chat, Type your transaction e.g.;

To make a payment type: Pay (Space) Merchant PayID (space)Amount
To withdraw cash type: CashOut (Space) Merchant PayID (space) Amount
To deposit cash Type: CashIn (Space) Merchant PayID (space) Amount